FAQ's

How can I contact you?

  • The BEST way to contact me if through Facebook (HERE) but you can also email me at hello@mapleandrose.ca

I'm Local to St. Albert, can I pick up?

  • Yes, you can!! Just select Local Pick Up during check out! Once your order is ready for pick up I will email you pick up details, please check your junk mail if you have not received an email within the stated production time. 

If I buy more do I get a discount/bulk pricing?

  • At this time the only discount I offer is save $10 with a $300+ order (SAVE10). None of my items are mass produced, they are made at the time of order. But if your order results is an increased shipping cost, I will cover the extra fees. Follow me on Facebook to be the first to get any coupon codes or sales. 

I want to cancel my order. How can I do that?

  • There are no refunds on custom or personalized items. If your order has not been started I will gladly refund your order but please message me ASAP to let me know. 

How fast can I get my order?

  • The majority of my items are 2 - 3 weeks for production. Shipping times also vary as I cannot guarantee arrival dates.

Can my wood tags/buttons go in the washing machine?

  • Wood cannot be soaked. Items with wood tags/buttons should be hand washed only and not left to soak in water. 

Why is the shipping so expensive?

  • I always err on the side of caution when it comes to shipping. If your shipping ends up being less than what you paid I will refund the difference (minus a $2 handling fee)

Can I combine wood type and/or acrylic colours when ordering one set?

  • Unfortunately, you can only order one wood type or acrylic colour per set. I do sell the tags individually or I also offer a sample set. 

I would like a sample of your faux suede, how can I do that?

  • Visit this listing (HERE) to get a free sample of my in stock colours. Free shipping within Canada and the US. Colours may vary depending on what I have in stock at the time. 

    How long does it take once shipped?

    • Shipping times depends on where you live.
    • Within Canada it can take up to 10 business days, without tracking. With tracking it can be up to 7 business days. 
    • U.S. - I have the option to use USPS shipping labels from Canada and get a third party postal service to take your order over the border. Because I am able to do this it DRASTICALLY reduces your shipping costs by over 50%. Once your order clears US customs it will take 3 to 6 working days delivery. The whole process takes 5 to 10 days by first class mail.
    • Everywhere else is 4-6 weeks.