How can I contact you?
- The BEST way to contact me if through Facebook (HERE) but you can also email me at email@example.com
I'm Local to St. Albert, can I pick up?
- Yes, you can!! Just use coupon code LOCALPU during check out to remove any shipping fees. Once your order is ready for pick up I will email you pick up details, please check your junk mail if you have not received an email within the stated production time.
If I buy more do I get a discount?
- I currently do not offer discounts. None of my items are mass produced, they are made at the time of order. But if your order results is an increased shipping cost, I will cover the extra fees. But follow me on Facebook to be the first to get any coupon codes or sales.
I want to cancel my order. How can I do that?
- There are no refunds on custom or personalized items. If your order has not been started I will gladly refund your order but please message me ASAP to let me know.
How fast can I get my order?
- The majority of my items are up to 6 days for production. Please check each listing as depending on the item it can change. Shipping times also vary as I cannot guarantee arrival dates.
Can my wood tags/buttons go in the washing machine?
- Wood cannot be soaked. Items with wood tags/buttons should be hand washed only and not left to soak in water.
Why is the shipping so expensive?
- I always err on the side of caution when it comes to shipping. If your shipping ends up being less than what you paid I will refund the difference (minus a $2 handling fee)
Can I combine wood type and/or acrylic colours when ordering one set?
- Unfortunately, you can only order one wood type or acrylic colour per set. I do sell the tags individually or I also offer a sample set.
I would like a sample of your faux suede, how can I do that?
- Visit this listing (HERE) to get a free sample of my in stock colours. Free shipping within Canada and the US. Colours may vary depending on what I have in stock at the time.
How long is does it take for my item to ship?
- Most orders take up to 6 days to make. Please read each listing carefully as some items can take longer.
How long does it take once shipped?
- Shipping times depends on where you live.
- Within Canada it can take up to 10 business days, without tracking. With tracking it can be up to 7 business days.
- U.S. - I have the option to use USPS shipping labels from Canada and get a third party postal service to take your order over the border. Because I am able to do this it DRASTICALLY reduces your shipping costs by over 50%. Once your order clears US customs it will take 3 to 6 working days delivery. The whole process takes 5 to 10 days by first class mail.
- Everywhere else is 4-6 weeks.